.With a passion for raising the customer experience, members of the Auxus team attended Australia’s leading customer service awards event, the Australian Service Excellence Awards (ASEA’S), hosted by the Customer Service Institute of Australia on Thursday 27th October 2022. 

Providing an amazing opportunity to hear stories of service innovation from some of Australia’s leading businesses the team were delighted to experience an evening of applause for award category winners. 

Recently nominated Customer Service Champions, Czarina Hipolito – Service Delivery Manager and Ayesha Mintern – Workplace Assistant were thrilled to attend the gala event in recognition of their contribution to providing exceptional customer service standards. Both have strong hospitality backgrounds and haver successfully transferred these skills to workplace environments, supporting the success of the company’s operations. The event was also attended by Adam Keast Head of Auxus, Simon Rubner – General Manager NSW/ACT, and Michelle Pecnik – National Engagement Manager. 

“We are delighted to celebrate this year’s CSIA Australian Service Excellence Awards amongst many like minded service driven industry peers. Now more than ever, we need to strive to welcome people back into our industries and deliver exceptional customer experiences, it was wonderful to participate in an event that recognises and celebrates incredible customer service. We are exceptionally proud to have nominated Czarina and Ayesha for this year’s awards. Both continually strive for service excellence in their workplaces and demonstrate not only our own but our customers values every day.

Adam Keast – Head of Auxus 


The Customer Journey with Auxus

The team at Auxus is focused on elevating the customer journey through attention to modifying traditional service models. Taking a leadership position, our customer service experts provide a unique integrated premium concierge, workplace services, and car parking service approach.

Building guests and tenants experience a seamless experience from the moment they enter the building, whether it is through the foyer or car parking area. Our workplace services teams ensure that meeting rooms are serviced and fresh, there are opportunities and environments in which to safely socialise, and day-to-day tasks like booking a venue, catering, and dry cleaning are handled efficiently to cultivate a workplace community that is productive and most importantly enjoyable. 


About the Australian Service Excellence Awards

This prestigious industry event is considered Australia’s premier customer service awards event, with attendees coming together each year to recognise best practices and innovation in customer service, highlighting their importance in a fast-paced business world. 

The award submission process involves a comprehensive written application with criteria based on the International Customer Service Standard (ICSS:2015-2020) across 27 specific measures. 

Some of this year’s awards finalists included Suncorp, Downer Defence, BT Financial Group, Scentre Group, and Service NSW. Congratulations to all the nominees and finalists! Next year, we hope to participate in these esteemed industry awards.